Over the past few years, the VoIP services that are otherwise known as voice over protocol services have become the first choice of the business community. They prefer this advanced facility for so many reasons, auto-attendant is one of them. It allows the callers to get in touch with their desired person inside an organization.
An attendant is the one in an organization that receives all the incoming calls, answer the queries of the callers, and transfer it to the concerned person or department if needed. Get it done manually with the assistance of an employee is workable for the organizations that have a small set up and do not have a lot of callers in a single day, approximately less than a 100 calls per day. But for those who have a large set up and have a lot of callers, approximately 400 to 500 calls per day, is not possible to handle such a huge number of callers. This is where the voice multi level auto attendant comes forward to make things easier for businesses and organizations. It makes it easier for the callers to get connected to their desired person or department through dedicated extension number without going through the receptionist or operator in an office. This marvelous feature of the voice over internet protocol services is also known with another name that is the digital receptionist.
Exclusive features
The voice over internet protocol or VoIP service is the modern-day telephony that has many exclusive features. These features carry additional benefits to them. Below are mentioned some of the exclusive benefits that come only with the digital receptionist feature.
Reviewing the call record
Reviewing the call records, listening to them, and keeping them safe are the benefits that come under the umbrella of voiceshot reviews of the VoIP services. They allow the main panel or receptionist panel as well as extension panels to keep the record of the calls received. With this service, any call can be recorded and listened later on. It is helpful for those who receive multiple calls in a single day and want to serve all their callers with the best services. The holder of the panel can check the voiceshots at any time even if the handset is not with them.
Make dialing easier
This service also allows the callers to enjoy the easy dialing process. An automatic voice guides them to reach their desired extension or department by hitting the dedicated key number. This feature is helpful for those who are running a large set up of customer care service that is assisting customers from different locations at the same time.
Never miss a caller
The VoIP services were designed mainly to cater to the needs of the business community that is why they have features that are rarely found in other telephonic services. With the aim that not a single caller should be missed, the voicemail feature was designed. It leads the callers to the voicemail of their desired extension if the person they want to talk to is not available at the moment. In this way, the customers can leave their message for the concerned persons and the moment they will be back on their seat they can hear those messages and answer them accordingly.
Cost-effective solution
Using the auto attendant hardware for your business numbers is not only an efficient way to give the callers an easier and effective communication experience but also costs less than a physical attendant. You cannot bind a person to answer all the calls that come to your business numbers because it seems surreal that a person can answer all the calls. And when you have more than one business numbers, it becomes impossible unless you think otherwise. You might think that the otherwise option for this is to hire more receptionist but for how long can you keep them engaged with the job? What will happen when they are not on the job but your business phone is still ringing? That is why the smart solution for this problem is to go for the auto-attendant. It can work for you round the clock and it can also handle twice the number of callers than a physical attendant. Moreover, it costs you far less than any other type of receptionists as it will not ask you for the salary by the end of the week or month. The maintenance charges for such a system are so low that you will not even feel them.
Conclusion
Make a smart move and give your business a chance to grow. The more callers you will answer, the better the number of customers you will have. The customers never forget the communication experience that they have with a certain organization. Let them remember you with a pleasant memory so that they never hesitate coming back to you again and again.
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